Wednesday, November 5, 2014

Exceptional Customer Service

Many believe that Customer Service is the easiest job on planet Earth and anybody can do it however I believe everyone should take Customer Service 101 in order to understand the rewarding career. It takes a special kind of person to work in the customer service field I can honestly say servitude is the name of the game. I’ve had over 10 years experience working in various Customer Service settings.  So let’s talk about some of the essential components of providing excellent Customer Service.  

First your tone of volume is rather important when greeting customers.  You want to use a tone that is not too loud because it can be annoying or freighting to your customer, and you don’t want to use a tone that is way too low because then your customer won’t hear you or struggle to do so.  Therefore you want to use an appropriate tone that is very warm, friendly and inviting so that your customer feels comfortable with you assisting them.

Another important component is engaging in active listening as your customer explains the problem or circumstance to you.   Active listening indicates you are giving the customer your undivided attention.  It is appropriate to give responses such as okay or yes which signals to the customer you are listening.  You want to avoid dead air or silence while helping the customer.

Smiling while assisting your customer will make the customer service experience worthwhile.  Everyone wants to experience great customer service when walking in a store, or calling into a call center etc.  Nobody wants to experience horrible service like the old saying first impressions say it all about an individual, organization or company!  Believe it or not people can hear a smile right through the telephone!  So smile the more as you provide excellent customer service.