Wednesday, December 3, 2014

Customer Service Tips

Customer Service Agents are some powerful individuals! Do you know why?  Its simple
 representatives have the ability to make customer experiences pleasant or horrible.  It a great day to start a career in Customer Service! So come on what are you waiting for?  If you are
 already in the field you can always brush up on your skills as well.

Here are some valuable tips for providing excellent customer service.
• Always be professional while providing customer service even when assisting irate customers.
• Know your product and sound confident while engaging with the customer.
• Give your customer an unforgettable, delightful experience.  
• Show concern and empathy
•Avoid using slang/jargon
• Never assume you know why your customer is calling always allow the customer to specific why they are calling.
• Stay positive throughout the call, avoid gossip and negative talk.

Wednesday, November 5, 2014

Exceptional Customer Service

Many believe that Customer Service is the easiest job on planet Earth and anybody can do it however I believe everyone should take Customer Service 101 in order to understand the rewarding career. It takes a special kind of person to work in the customer service field I can honestly say servitude is the name of the game. I’ve had over 10 years experience working in various Customer Service settings.  So let’s talk about some of the essential components of providing excellent Customer Service.  

First your tone of volume is rather important when greeting customers.  You want to use a tone that is not too loud because it can be annoying or freighting to your customer, and you don’t want to use a tone that is way too low because then your customer won’t hear you or struggle to do so.  Therefore you want to use an appropriate tone that is very warm, friendly and inviting so that your customer feels comfortable with you assisting them.

Another important component is engaging in active listening as your customer explains the problem or circumstance to you.   Active listening indicates you are giving the customer your undivided attention.  It is appropriate to give responses such as okay or yes which signals to the customer you are listening.  You want to avoid dead air or silence while helping the customer.

Smiling while assisting your customer will make the customer service experience worthwhile.  Everyone wants to experience great customer service when walking in a store, or calling into a call center etc.  Nobody wants to experience horrible service like the old saying first impressions say it all about an individual, organization or company!  Believe it or not people can hear a smile right through the telephone!  So smile the more as you provide excellent customer service.

Monday, October 20, 2014

Working From Home

Working from home can be quite challenging at times,juggling a schedule around. There are three main points that I'd like to discuss that I thought would be helpful for you.

1. Have a to-do list wrote out everyday, it will help you stay on top of things.

2. Manage your time wisely by not spending a whole day on a project schedule it out in a timely order.

3.Give yourself a week to have all assignments done. Begin with three assignments to help you meet your weekly goals.

I hope this was helpful