Wednesday, December 3, 2014

Customer Service Tips

Customer Service Agents are some powerful individuals! Do you know why?  Its simple
 representatives have the ability to make customer experiences pleasant or horrible.  It a great day to start a career in Customer Service! So come on what are you waiting for?  If you are
 already in the field you can always brush up on your skills as well.

Here are some valuable tips for providing excellent customer service.
• Always be professional while providing customer service even when assisting irate customers.
• Know your product and sound confident while engaging with the customer.
• Give your customer an unforgettable, delightful experience.  
• Show concern and empathy
•Avoid using slang/jargon
• Never assume you know why your customer is calling always allow the customer to specific why they are calling.
• Stay positive throughout the call, avoid gossip and negative talk.

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