Maintaining a Positive Attitude

Maintaining a positive attitude while working from home takes a great deal of effort. Working from home has it perks but it also has a downside to it because there are a lot more distractions  like children, family ,dogs or cats noise from outside the home. From the moment that you get out of bed is when it starts and so it would be very vital to implement and start training your mind to keep a positive mindset. 

 I'd like to share some of my points that I think would be a great help towards you keeping a great attitude.

 Think Positive by reading a positive  quote or listening to a powerful motivational speaker.     

Be Energetic:the strength and vitality required for sustained physical or mental activity.  Make sure you getting proper rest and eating energy meals a day so that your mind will be ready.

Have the Excitement: a feeling of great enthusiasm and eagerness. Be ready and have the willingness to make things happen.

• Have the  Effort a vigorous or determined attempt, Be determined by keeping  a positive attitude and and make progress throughout the day. Daily Meditation will help you to be calm and rest by bring all of your thoughts in line.  http://www.duckettservices.com

Business Goal Setting 2015

Happy New Year!!

2015 has finally arrived and I know many of you may be thinking or have already prepared your goals for your business. So, here are a few of my Goal Setting tips that I recommend.

Goals are the object of a person's ambition or effort. An aim or desired result. 

Goals are very important to have as a business owner because it helps you stay focused on things that you want to attain. 

 Setting Goals:

 One of the first things you should do is brainstorm about what you want to accomplish. 

 Then come up with ideas and write them down.

Prioritize:

 Start putting your goals in order and began giving yourself a time frame to have them done. You can also number them (1-10) for the ones you think are of most importance.

Set Deadlines:

 Choose which goals are the most important and set a specific date that it has to be achieved.

Create an action plan by using S.M.A.R.T 

Specific- Clear Goals

Measurable- Progress on your goals

Attainable- Able to be done.

Revelant- To your purpose

TimeBased- Scheduling, Time Frame

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Customer Service Tips

Customer Service Agents are some powerful individuals! Do you know why?  Its simple
 representatives have the ability to make customer experiences pleasant or horrible.  It a great day to start a career in Customer Service! So come on what are you waiting for?  If you are
 already in the field you can always brush up on your skills as well.

Here are some valuable tips for providing excellent customer service.

• Always be professional while providing customer service even when assisting irate customers.
• Know your product and sound confident while engaging with the customer.
• Give your customer an unforgettable, delightful experience.  
• Show concern and empathy
•Avoid using slang/jargon
• Never assume you know why your customer is calling always allow the customer to specific why they are calling.
• Stay positive throughout the call, avoid gossip and negative talk.

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Exceptional Customer Service

Many believe that Customer Service is the easiest job on planet Earth and anybody can do it however I believe everyone should take Customer Service 101 in order to understand the rewarding career. It takes a special kind of person to work in the customer service field I can honestly say servitude is the name of the game. I’ve had over 10 years experience working in various Customer Service settings.  So let’s talk about some of the essential components of providing excellent Customer Service.  


First your tone of volume is rather important when greeting customers.  You want to use a tone that is not too loud because it can be annoying or freighting to your customer, and you don’t want to use a tone that is way too low because then your customer won’t hear you or struggle to do so.  Therefore you want to use an appropriate tone that is very warm, friendly and inviting so that your customer feels comfortable with you assisting them.


Another important component is engaging in active listening as your customer explains the problem or circumstance to you.   Active listening indicates you are giving the customer your undivided attention.  It is appropriate to give responses such as okay or yes which signals to the customer you are listening.  You want to avoid dead air or silence while helping the customer.


Smiling while assisting your customer will make the customer service experience worthwhile.  Everyone wants to experience great customer service when walking in a store, or calling into a call center etc.  Nobody wants to experience horrible service like the old saying first impressions say it all about an individual, organization or company!  Believe it or not people can hear a smile right through the telephone!  So smile the more as you provide excellent customer service.

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Working From Home

Working from home can be quite challenging at times,juggling a schedule around. There are three main points that I'd like to discuss that I thought would be helpful for you.

1. Have a to-do list wrote out everyday, it will help you stay on top of things.

2. Manage your time wisely by not spending a whole day on a project schedule it out in a timely order.

3.Give yourself a week to have all assignments done. Begin with three assignments to help you meet your weekly goals.

I hope this was helpful